State of Commerce Report: Key Takeaways on Salesforce Commerce Cloud
Post-pandemic, we’re navigating through inflationary pressures and ever-shifting consumer expectations that are resulting in constant enhancements of digital platforms by eCommerce businesses to deliver a better Customer Experience. Digital channels are providing endless opportunities for e-commerce retailers. According to the State of Commerce Report, digital channels are projected to drive 54% of commerce revenue by […]
4 best ways to use Salesforce Marketing Cloud for ABM in 2023
As always, Salesforce has brought in an innovative solution called Marketing Cloud Account Engagement or Pardot, for marketers to retain and understand their top accounts, improve pipeline quality, and multiply their revenue. Marketers can use the Salesforce Pardot to do Account-based marketing and gain these three R’s- Relationships, Reputation, and Revenue. So, beyond revenue, relationships, […]
Salesforce Service Cloud enables Customers’ desired experiences
Everyone is aware of the value of excellent service. So why don’t more businesses offer it? Many consumers place equal value on a company’s customer care as they do on its products or services. Customers also tend to move towards businesses that give them the best experience, as brand loyalty is lower than ever. Why […]
5 Ways Salesforce Revenue Cloud Accelerates Overall B2b Buying Experience And Revenue
It is obvious from the new data that B2B sales must evolve to succeed in the digital age. The last two years influenced B2B buyers and sellers to prefer relying on digital channels. As per the latest statistics, 73.9% of B2B sales opportunities have decreased during the lockdown and 65.2% of salespeople have lost deals […]
Deliver the best Customer Experience in 2022 with the Salesforce Service Cloud
With increasing customer demand, we have no other choice than to deliver an excellent Customer Xperience (CX).Over 91 percent of the customers say that a positive customer experience can make them feel the urge to make another purchase again. Besides, over 70 percent mention that they make the purchase based on the quality of the […]